Help Centre
Support
Find answers to common questions, or reach our team directly.
Frequently Asked Questions
Are the wigs and extensions made from real human hair?
Yes. All our wigs and extensions are crafted from 100% virgin human hair — unprocessed, tangle-free, and suitable for dyeing, heat styling, and bleaching.
What lace types do you offer?
We carry HD lace, transparent lace, 13×4 lace fronts, and full lace units. Each listing specifies the lace type. HD lace is nearly invisible on all skin tones.
Can I dye or bleach the hair?
Yes — because the hair is 100% virgin human hair, you can colour, bleach the knots, or apply heat treatments. We recommend using a professional or testing on a shed strand first.
How do I choose the right cap size?
Measure the circumference of your head in centimetres just above the ears. Most of our units come in a standard cap (54–58 cm). See our Size Guide below for full instructions.
How long does shipping take?
Standard shipping within Italy takes 2–4 business days. Express shipping (1–2 days) is available at checkout. International orders typically arrive in 5–10 business days.
Is shipping free?
Yes — orders over €200 qualify for free standard shipping within Italy. Orders below €200 have a flat shipping rate applied at checkout.
Can I track my order?
Yes. Once your order ships, you will receive a tracking number by email. You can track it on the courier's website.
What is your return policy?
We accept returns within 30 days of delivery. The item must be unused, in its original packaging, and not chemically altered. Contact us at Evelynbeautycenter1@gmail.com to start a return.
How do I book a salon service?
Browse our services on the Services page, click "Book Now" on the treatment you want, fill in your details, and submit. We will confirm your appointment by email within 24 hours.
Can I change or cancel a booking?
Yes — please contact us at least 24 hours before your appointment to reschedule or cancel. Late cancellations may incur a fee per our Terms of Service.
Shipping Information
| Destination | Method | Time | Cost |
|---|---|---|---|
| Italy | Standard | 2–4 business days | Free over €200 |
| Italy | Express | 1–2 business days | Calculated at checkout |
| EU Countries | Standard | 4–7 business days | Calculated at checkout |
| International | Standard | 7–14 business days | Calculated at checkout |
- Orders placed before 14:00 CET (Mon–Fri) are typically dispatched the same day.
- A tracking number is sent by email once your order ships.
- Delivery times are estimates — delays may occur during peak periods or due to customs.
- We are not responsible for delays caused by the shipping carrier or customs authorities.
Returns & Refunds
30-day return window
We accept returns within 30 days of delivery. Items must be unused, unworn, and in their original packaging. Hair that has been installed, chemically treated, bleached, or dyed is not eligible for return.
How to start a return
- Email Evelynbeautycenter1@gmail.com with your order number and reason for return.
- We will respond within 2 business days with return instructions and a return address.
- Pack the item securely in its original packaging and ship it back.
- Once we receive and inspect the item, your refund will be processed within 5–10 business days to the original payment method.
Notes
- Return shipping costs are the customer's responsibility unless the item was defective or sent in error.
- We reserve the right to decline returns that do not meet our policy conditions.
- Sale items marked "Final Sale" are not eligible for return.
Wig Size Guide
How to measure your head
- Circumference: Place a flexible tape measure around the circumference of your head, sitting just above your ears and across the nape of your neck. This is your primary measurement.
- Front to nape: Measure from your natural hairline at the front to the nape of your neck in a straight line over the top of your head.
- Ear to ear: Measure from one ear, over the top of your head, to the other ear.
| Cap Size | Circumference | Fits Most |
|---|---|---|
| Petite | 52–53 cm (20.5–21") | Smaller head sizes |
| Average / Standard | 54–57 cm (21.5–22.5") | Most customers |
| Large | 58–61 cm (23–24") | Larger head sizes |
Adjustable straps & combs
All our wig caps include adjustable straps at the nape and built-in combs for a secure fit. If your measurement falls between sizes, we recommend sizing up and using the adjustment straps to customise the fit.
Not sure which size to order? Email us at Evelynbeautycenter1@gmail.com with your measurements and we will advise you.
Hair length guide
Hair length is measured from root to tip on a straightened strand, not from the hairline when worn.
- 10–14" — Shoulder length
- 16–20" — Mid-back length
- 22–26" — Lower back / waist length
- 28"+ — Hip / extra-long length
Note: curly/wavy hair appears shorter when worn due to the curl pattern. Order 2" longer if you want a specific length in a curly style.